The One and Done Story

“One and Done” is one of many monikers used to identify the importance of meeting and completing the customer’s objective on the first contact. Agents might be resolving a chat, email, or phone inquiry; the channel is irrelevant to the One…

What Will 2023 Bring for Contact Centers?

The New Year’s message has as its core, promises of better things ahead. And yes, that did happen to some extent in 2022. The worst of the COVID-19 pandemic appears hopefully behind us. The economy—and spending and consequent demand for…

Contact Center Pipeline Magazine January 2023

Moving Forward: What Will 2023 Bring for Contact Centers? Table of Contents, January 2023   FEATURE ARTICLEMoving Forward: What Will 2023 Bring for Contact Centers?By Brendan ReadContact Center Pipeline’s Advisory Board shares timely…

San Diego Professional Journal

Are you thinking about making the move to San Diego? If you are a professional, there are a few things you should know about what it takes to make it in America’s Finest City. In this blog post, we will cover everything from the basics of

How Long Do Solar Lithium Batteries Last?

The lifespan of a solar lithium battery depends on the quality of the cells and the charging and discharging cycles. The longevity of the solar lithium battery depends on the charging and discharging cycles. The lifespan of the solar…

Is Lithium Battery Good For Solar?

The lithium-ion batteries are widely used in consumer electronics, electric vehicles, and solar energy storage systems. This is because of the properties it has such as high energy density, high power density, and long life. However, it is…

Will Solar Panels Charge AA Batteries?

If you’re looking to charge your batteries with the sun, you need a solar panel. However, not all solar panels are created equal. It’s important to consider the type of solar panel you want to use, the amount of sun your home…