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Contact Center Pipeline Magazine March 2024

Happy Fifteenth Anniversary Table of Contents, March 2024INSIGHTSHappy Fifteenth Anniversary By Kathleen PetersonMy five wishes!LEADERSHIP A Second Chance By Jay MinnucciSharing my voice about the actions we can and should take. PARTNER…

The Ever-Changing World of Business News

In the fast-paced world of business, staying informed with the latest news and insights is not just beneficial—it's essential. The landscape of business news is vast and varied, encompassing everything from global economic trends to niche

Contact Center Pipeline Magazine January 2024

Moving Forward: What Will 2024 Bring For Contact Centers? Table of Contents, January 2024   FEATURE ARTICLEMoving Forward: What Will 2024 Bring For Contact Centers?By Brendan ReadContact Center Pipeline’s Advisory Board shares timely…

Contact Center Pipeline Magazine July 2023

The Need to Make the Best Customer Connections Table of Contents, July 2023FEATURE ARTICLEThe Need to Make the Best Customer ConnectionsBy Brendan ReadHow contact centers can productively respond in the face of higher CX…