News

Journalists expose hidden truths, uncover wrongdoings, and celebrate everything that is great about San Diego. The Festival of Journalism is your opportunity to get up close and personal with these journalists! …

Ever-evolving expectations make it hard to consistently delight and serve customers. But your organization can achieve peak CX before customers even reach out for help. We asked contact center leaders what they believe is most important in…

I’m seeing contact center trends change, and how could they not? Coming out of the COVID-19 health emergency, consumer life is largely returning to more familiar patterns and expectations when it comes to customer experience (CX), while…

“One and Done” is one of many monikers used to identify the importance of meeting and completing the customer’s objective on the first contact. Agents might be resolving a chat, email, or phone inquiry; the channel is irrelevant to the One…

The New Year’s message has as its core, promises of better things ahead. And yes, that did happen to some extent in 2022. The worst of the COVID-19 pandemic appears hopefully behind us. The economy—and spending and consequent demand for…

Moving Forward: What Will 2023 Bring for Contact Centers? Table of Contents, January 2023   FEATURE ARTICLEMoving Forward: What Will 2023 Bring for Contact Centers?By Brendan ReadContact Center Pipeline’s Advisory Board shares timely…

Are you thinking about making the move to San Diego? If you are a professional, there are a few things you should know about what it takes to make it in America’s Finest City. In this blog post, we will cover everything from the basics of…

Rodents are quite common in Encinitas. They can pose a serious health threat. Their urine and droppings are contaminated with listeria, which can lead to allergic reactions in some people. You should also be careful when handling them; they…

This legislation is in place because all pigs are farm animals in the eyes of the law, either kept as a single pig or as part of a large commercial herd. ... You must register as a pig, have a license for any movement of pigs in or out of…

California law requires that all dogs over four months of age be vaccinated against rabies and licensed through the local animal care and control agency. ... Licensing is an important way of identification and can help return lost animals…