San Diego

I’m seeing contact center trends change, and how could they not? Coming out of the COVID-19 health emergency, consumer life is largely returning to more familiar patterns and expectations when it comes to customer experience (CX), while…

“One and Done” is one of many monikers used to identify the importance of meeting and completing the customer’s objective on the first contact. Agents might be resolving a chat, email, or phone inquiry; the channel is irrelevant to the One…

The New Year’s message has as its core, promises of better things ahead. And yes, that did happen to some extent in 2022. The worst of the COVID-19 pandemic appears hopefully behind us. The economy—and spending and consequent demand for…

Moving Forward: What Will 2023 Bring for Contact Centers? Table of Contents, January 2023   FEATURE ARTICLEMoving Forward: What Will 2023 Bring for Contact Centers?By Brendan ReadContact Center Pipeline’s Advisory Board shares timely…

Are you thinking about making the move to San Diego? If you are a professional, there are a few things you should know about what it takes to make it in America’s Finest City. In this blog post, we will cover everything from the basics of…

Today’s lithium batteries don’t come in a single size, and to make matters worse, they’re not interchangeable. So when you want to replace your dead lithium-ion battery, you have to match your solar panel’s wiring to…

We recommend getting two or more batteries for your system. This allows you to use the energy from your solar panels when it’s most abundant. For example, if you have an energy-intensive appliance you want to use more often, such as a…

The lifespan of a solar lithium battery depends on the quality of the cells and the charging and discharging cycles. The longevity of the solar lithium battery depends on the charging and discharging cycles. The lifespan of the solar…

Solar energy is the energy from the sun that is captured by solar panels. It is collected as a form of renewable energy. The energy collected by solar panels is used to recharge rechargeable batteries. These batteries are then used to power…

If you’re looking to charge your batteries with the sun, you need a solar panel. However, not all solar panels are created equal. It’s important to consider the type of solar panel you want to use, the amount of sun your home…